Services Overview

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Our training and consulting services help organizations create a culture of consistently exceptional service.  As a result:
  • Customers feel valued and respected
  • Employees are engaged and believe in what they do

MAGIC® stands for Make A Great Impression on the Customer™. Our MAGIC programs and consulting services will improve your associates' ability to provide exceptional service in telephone, face-to-face, and email interactions.

And the goal is to do that every time, in every interaction—because all it takes is one contact for someone to make a decision about you and your organization. Choose to make it MAGIC!

Customer Service and Employee Engagement Training and Consulting

Our core areas of focus are::
  • Customer Service
  • Coaching and Employee Engagement
  • Communication Skills
  • Leadership Development

Measurable Results that Matter

Is your leadership team expecting measurable results? Can you quantify the impact of your current training? It's easy with MAGIC. Our proven tool, The 33 Points of MAGIC, measures the quality of customer contacts and gives you a snapshot of your culture.

Participants learn how to tap into their own abilities and communicate in a way that strengthens relationships. They also learn that certain specific behaviors impact customer perception. And, their perception has a direct impact on the customer experience. With MAGIC, their increased awareness and skillset will help them shift from delivering an indifferent impression to an exceptional one—and that means a positive impact on your bottom line.
 
Our Approach
We don’t believe in a quick-fix, one and done solution. We work closely with you to understand your culture and to learn what makes it unique.
Our Approach
Consulting
We help clients build and sustain new levels of customer satisfaction and retention.
Consulting
Programs & Services
We offer a range of services build around our proprietary MAGIC training approach to help associates increase their ability to Make A Great Impression on the Customer every time.
Programs & Services
Speaking
From keynote to round table discussions, we educate audiences on what it means to be MAGIC.
Speaking
Take The Test
Take The Test
See if your organization has what it takes to deliver and sustain exceptional service
Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.
Testimonials