Programs & Services

We offer a range of services built around our proprietary MAGIC® training approach. Our programs and coaching have helped thousands of associates at service organizations increase their ability to Make A Great Impression on the Customer™ every time.

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MAGIC System Overview

When you work with Communico, we listen to you to design a training initiative that meets your business and learning objectives. The four elements of the MAGIC System provide a powerful guide to help you solve your most pressing customer service challenges. You can choose those elements that directly lead to the measurable results you seek.

Click here to read more about the MAGIC System.

Certification Builds Internal Capability

If you have facilitators in your organization, certification is a  cost-effective option. Certification programs are available for many of our courses.

Please note that we take certification seriously – participants need to demonstrate a strong understanding of content as well as the ability to facilitate effectively. Our three-step process ensures the quality and impact you expect.

Proven Programs Help Improve Your Customer and Employee Engagement
Develop the skills and attitudes to provide exceptional service, over
the phone or face-to-face.
Length of course: 2 days; flexible
Class size: 6-10
Sustain your training investment by helping supervisors and managers coach their associates to consistently model MAGIC® attitudes and behaviors.
Length of course: 2 days
Class size: 1-9
Establish the foundation for your MAGIC Service Culture training initiative and prepare Champions to support it.
Length of course: 1/2 - 2 days
Class size: 6-24
Build resident capability to deliver MAGIC training in a cost-effective way throughout your entire enterprise.
Length of course: 2-4
Class size: 1-6
Develop managers and help them model MAGIC with employees at all levels.
Length of course: 1-2 days
Class size: 8-15
Write clear, customer-focused emails that get results and Make a Great Impression on your Customer.
Length of course: 1 day
Class size: 6-12
Increase your revenue per customer while enhancing relationships.
Length of course: 1-2 days
Class size: 10
Improve confidence and effectiveness in collections.
Length of course: 2 days
Class size: 6-10
Enhance your ability and confidence when dealing with difficult situations.
Length of course: 1/2 day
Class size: 4-10
Renew your MAGIC certification skills and update your awareness of new content if needed.
Length of course: 1 day
Class size: 1-2
Increase awareness of MAGIC attitudes and skills.
Length of course: 1/2 - 1 day
Class size: 5-25
Improve your associates' face-to-face service skills
Length of course: 1-2 days
Class size: 10
Train supervisors/managers to coach in a way that builds performance and relationships.
Length of course: 2 days
Class size: 6-8
Learn specific attitudes and communication skills needed to present a message with professionalism and grace.
Length of course: 1-2 days
Class size: 6-8
Learn how to get your message across quickly and clearly, making a positive impression that gets results.
Length of course: 1-2 days
Class size: 10-12
Develop reading skills for the digital age. Increase your pace with measurably better comprehension.
Length of course: 1-2 days
Class size: 8-15
Increase your self-awareness, tap into your strengths and become the communicator you want to be.
Length of course: Customized
Class size: 1
Develop a concrete vision for yourself and explore how to lead in a way that others would willingly follow you.
Length of course: 4 days
Class size: 6-8
Increase your self-awareness and enhance the skills and vision you need to work productively with associates and customers.
Length of course: Customized
Class size: 1
Assess your attitude, skills and knowledge with this comprehensive approach to your leadership development.
Length of course: Customized
Class size: 1
Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.
Testimonials